Privacy policy

Privacy Policy

Last updated: July 12, 2026

LNHC Nutraceuticals, Inc., doing business as Lexington Natural Health Center Dispensary, operates this online store and related services to provide customers with access to professional-quality supplement products and related ordering services. This store is powered by Shopify, which enables us to provide online shopping, checkout, payment processing, order management, and related ecommerce services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, request customer service, or otherwise interact with our online store.

By using this store, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect or process the following types of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Order and transaction information, including products viewed, added to your cart, purchased, returned, exchanged, or cancelled.
  • Payment-related information, including payment method, payment confirmation, billing details, and transaction details. Payment information is processed through Shopify and its payment partners.
  • Account information, including username, password, account preferences, and customer settings.
  • Communications with us, including information you provide when contacting us about an order, product, return, or customer-service issue.
  • Device and usage information, including IP address, browser type, device information, cookies, pages visited, and how you interact with the store.

Medical and Patient Information

This online store is intended for ordering supplement products and related customer service. It is not intended to be used as a patient portal or a method for obtaining medical advice.

Please do not submit personal medical information, detailed health history, symptoms, diagnoses, laboratory results, urgent medical questions, or other sensitive health information through the online store, checkout notes, customer-service forms, or general store email.

Established patients of Lexington Natural Health Center should use the appropriate patient communication channels provided by the office for medical questions or clinical care. Information collected through this store is used primarily for ecommerce purposes, including order processing, payment, shipping, returns, customer service, fraud prevention, and legally required business recordkeeping.

How We Collect Personal Information

We may collect personal information in the following ways:

  • Directly from you when you create an account, place an order, contact us, request a return, or otherwise provide information to us.
  • Automatically through the store, including through cookies and similar technologies.
  • From Shopify and other service providers who help us operate the store, process payments, fulfill orders, manage customer accounts, prevent fraud, provide analytics, or support marketing and communications.
  • From third parties or partners when permitted by law and relevant to providing our services.

How We Use Personal Information

We use personal information for the following purposes:

To Provide and Improve Our Services

We use personal information to operate the store, process orders, accept payment, arrange shipping or pickup, provide order confirmations and updates, manage customer accounts, process returns or cancellations, respond to customer-service requests, and improve the shopping experience.

To Communicate With You

We may use your contact information to send order confirmations, shipping updates, pickup notifications, return or refund communications, customer-service responses, and other non-promotional messages related to your account or orders.

Marketing and Promotional Communications

We may use your information to send occasional promotional or educational communications, where permitted by law. You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us.

Opting out of promotional communications will not prevent us from sending non-promotional messages related to your orders, account, transactions, or customer-service requests.

Security and Fraud Prevention

We use personal information to help authenticate accounts, process secure payments, detect and prevent fraud, investigate suspicious activity, protect our business, and maintain the security of our store.

Legal and Business Purposes

We may use personal information to comply with applicable laws, maintain business records, respond to legal requests, enforce our policies, resolve disputes, or protect the rights, property, and safety of our business, customers, and others.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our store and provide services, including:

  • Shopify, which hosts and powers our online store.
  • Payment processors and fraud-prevention providers.
  • Shipping carriers and fulfillment providers.
  • Technology, analytics, customer-service, and cloud-storage providers.
  • Business, accounting, legal, or compliance advisors.
  • Government agencies, courts, regulators, or law enforcement when required by law or valid legal process.
  • Affiliates or related business entities, when appropriate for business operations.
  • A successor organization in the event of a merger, sale, restructuring, or transfer of business assets.

We do not sell customer lists for unrelated third-party marketing.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide ecommerce, payment, checkout, analytics, fraud-prevention, and related services.

Information you provide through the store may be transmitted to Shopify and to third-party service providers that help Shopify and LNHC Nutraceuticals, Inc. operate the store. Shopify may process information in accordance with its own privacy policies and legal obligations.

Depending on where you live, you may have privacy rights related to information processed by Shopify. You may learn more through Shopify’s consumer privacy resources and privacy portal.

Cookies and Similar Technologies

Our store may use cookies and similar technologies to operate the website, remember preferences, support checkout, analyze store performance, improve the shopping experience, and support advertising or marketing where applicable.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain store features, including account login, cart functionality, and checkout.

Third-Party Websites and Links

Our store may include links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, security, or accuracy of third-party websites. If you visit a third-party website, you should review that website’s privacy policy and terms.

Children’s Privacy

This store is not intended for use by children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If a parent or guardian believes that a child has provided personal information to us, they may contact us and request deletion where appropriate.

Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to legal and business recordkeeping requirements.
  • Request a copy of certain personal information.
  • Opt out of certain marketing communications.
  • Opt out of certain targeted advertising or data-sharing activities, where applicable.

These rights may not apply in all circumstances. We may need to verify your identity before responding to a request.

To exercise privacy rights, contact us using the information below.

Promotional Email Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Even if you opt out of promotional messages, we may still send you non-promotional communications related to orders, payments, shipping, returns, account activity, customer-service issues, or legal/business matters.

International Transfers

Personal information may be processed or stored in countries other than where you live, including by Shopify and other service providers. When information is transferred internationally, it may be subject to the laws of the country where it is processed or stored.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, Shopify features, or business operations. When we update this policy, we will revise the “Last updated” date above and post the updated policy on our website.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

LNHC Nutraceuticals, Inc.
doing business as Lexington Natural Health Center Dispensary
442 Marrett Rd, Suite 8
Lexington, MA 02421
United States

Phone: 781-274-6190
Email: orders@lexingtonnaturalhealth.com