Refund policy
Return and Refund Policy
We want you to be satisfied with your order. However, because dietary supplements are health-related products, we cannot accept returns of opened products or products with broken seals. Products are also not returnable simply because they did not provide the expected benefit, did not improve a health condition, or are no longer wanted after purchase.
All returns must be approved by LNHC Nutraceuticals, Inc., doing business as Lexington Natural Health Center Dispensary, before products are mailed or brought back to the office. Please contact us at 781-274-6190 or orders@lexingtonnaturalhealth.com for authorization and return instructions. Products returned without prior approval may be refused.
Approved products must be returned within 30 days of delivery. Products must be unopened, sealed, in their original packaging, and in resalable condition. Refunds are issued only after the returned products have been received and inspected.
The following products are not eligible for return or refund:
- Opened products or products with broken seals
- Refrigerated products
- Special formulas or special-order products
- Clearance or final-sale products
- Products returned because they did not provide the desired health benefit
Customers are responsible for return shipping costs. Original shipping charges and upgraded shipping fees are nonrefundable. A 10% restocking fee is deducted from all approved merchandise returns.
Approved refunds are issued only to the original payment method. Store credit is not offered.
If a package is confirmed by the shipping carrier to have been lost in transit, please contact us. A confirmed carrier loss may be eligible for replacement or refund and is not subject to the 10% restocking fee. Packages shown by the carrier as delivered are generally not considered lost in transit.